Refund policy

JetForge Returns & Refund Policy

We want you to love your JetForge experience. Please read our policy carefully before making a purchase.

🔁 Returns

Due to the nature of our international dropshipping logistics, we do not accept returns for unwanted items or change-of-mind purchases.

We only accept return requests if:

• The item arrives damaged or defective

• You receive the wrong item

To qualify for a return, contact us at

• jetforgeoffice@gmail.com

 within 7 days of delivery with clear photos or a video of the issue. Items must be unused and in original packaging.

💸 Refunds

We offer refunds under the following conditions:

• Your order does not arrive within 60 business days from the shipping date

• Your item is damaged or defective and you reported it within 7 days of receiving it

• You received the wrong item

Refunds are processed to the original payment method. Please allow 5–10 business days after approval.

❌ Non-Refundable Situations

We do not offer refunds for:

• Delayed deliveries within the 10–45 day shipping window

• Items returned without contacting us first

• Incorrect shipping address provided by the customer

• Minor differences in color or design due to screen variation

📦 Lost or Stuck Packages

If tracking shows that your order is stuck in transit or lost for over 60 business days, we will issue a full refund or send a replacement upon your request.

📨 Contact Us

Questions about your order?

Email: 

• jetforgeoffice@gmail.com

Response Time: Within 24–48 hours (Mon–Fri)

Thank you for shopping with JetForge!